We are looking for a talented and team-oriented Front Office Receptionist who is dedicated to helping people and changing people's lives through dentistry. We are looking for someone who has outstanding customer service skills, a team-oriented job focus, and a diligent and conscientious work ethic. This person must be fully engaged in the environment and clientele of a healthcare setting while interacting with clinicians and complying with governmental regulations.
Job Summary:
The Front Office Receptionist is the main team member responsible for customer service and helping coordinate a smooth, and pleasant patient experience by fulfilling the following duties:
Essential Duties and Responsibilities:
- Providing excellent customer service and supporting efforts made by other staff to provide excellent customer service.
- Be excellent at scheduling and customer service. Be courteous but also uphold the policies of the practice.
- Make meaningful connections with each and every patient.
- Ensures patient satisfaction, including troubleshooting when there is a complaint and working with management to develop process improvements to prevent recurrences.
- Execute health information and patient organizational systems for the practice.
- Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
- Keep track and file important documents.
- Comply with all relevant healthcare and dental regulations including HIPPA and WISHA requirements.
- Follow and demonstrate commitment to Cedar Grove Dental policies, professional expectations and clinical service excellence.
- Complete other support tasks that may not be listed above.
- Dentrix experience is preferred but not required.
Qualifications:
- At least 1 year of Dental front office experience is preferred, not required.
- To fulfill the duties of this role, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Experience with Dentrix dental software is preferred.
Education and/or experience:
- Knowledge of customer service and accounting processes.
- Experience in a similar dental or medical position may substitute for education.
Knowledge, Skills and Abilities Required:
- Customer service and conflict resolution skills.
- Knowledge and experience in all aspects of billing.
- Knowledge of regulations and practices related to insurance processing.
- Ability to navigate and utilize electronic healthcare systems.
- Ability to multitask, problem-solve.
- Professional communication skills that extend to patients and their families, coworkers, dentists, hygienists, management, and all other individuals and agencies that come in contact with Cedar Grove Dental.
- Ability to learn new systems and practices.
Pay: Negotiable based on experience. 19-21/hr-Not a leadership role. Would be below our main front office coordinator.
Benefits: Part-time only. Up to 4 paid weeks off depending on production.
About our Practice:
Vision statement:
Who are we? We are a dental team that vials integrity and is dedicated to connecting with patients in a meaningful way while providing them with outstanding dentistry.
What do we do? We strive to listen to our patients while guiding and supporting them in a lifetime of health and confidence in their smiles.
For Whom do we Do it? We invite daily connections with all members of our community. We look forward to providing care to any patient who values our treatment.
Why do we do it? We truly believe that dentistry changes live. Our team seeks to follow their individual and collective passions in a way that leads to rich connections with people and the enjoyment of a balanced life.